In 2018, MTVH appointed PiLON to deliver approximately 320 kitchens and 280 bathroom replacements each year. By late 2020, the contract had increased to 800 kitchens and 600 bathrooms across four regions (3 within London & SE, and Midlands), with the weekly openings increasing from 12 to 35 units.

MTVH increased the scope due to the quality of our work, value for money, and the transparent relationship we developed. The works included general needs and care and support properties, which required adaptions and the supply and installation of hobs, ovens, and cooker hoods.

We have maintained high levels of resident satisfaction recognising the diversity of residents with varying needs, disabilities and vulnerabilities. In multicultural areas such as London, customer engagement that recognises MTVH’s diverse customer base is vital. We do our utmost to minimise the disruption to residents, with particular consideration made for vulnerable residents.

“Just to place on record my appreciation for the works carried out by Pilon so far, particularly the kitchens at (addresses withheld) that were completed and handed over in 8, 7 and 9 days respectively. Along with the really positive customer feedback forms received. Please pass on my thanks to your teams also.” Adam Smith, Workstream Site Coordinator, MTVH

Our success in delivering this K&B project lies in our innovative direct delivery model, which emphasises efficiency, control, and a firm commitment to quality. The critical elements of our direct delivery model employed for MTVH include using in-house tradespeople, a dedicated management team, and strategic subcontracting (labour only) to address sudden increases in project volume efficiently.

We have delivered social value by hiring MTVH residents into full-time positions, with three local appointments made in 2023, including a Resident Liaison Officer, a Materials Controller, and an Assistant Site Manager. Additionally, we have provided CITB-accredited training to both residents and MTVH staff, while also regularly contributing to local initiatives through donations.