Residents

As a specialist social housing service delivery partner, we are responsible for delivering many services to residents’ homes. Our team of experienced Resident Liaison Officers are trained and empowered to engage residents, understanding their specific requirements and providing a bespoke service.

We treat all residents, neighbours as well as the wider community with respect and consideration. Above all we ensure the safety of all at every stage of the journey. All of our front line staff trained in ‘Delivering Excellence’.

PiLON has developed our innovative ‘Customer Portal’that provides a technology-led way for residents to engage with the delivery team and access a wealth of information about the works taking place in their home. A well informed resident is an empowered resident.