PiLON has been operating in the Social Housing sector since 2004
Specialising in planned maintenance, compliance, and refurbishment of assets owned and managed by Social Housing providers, we have built a strong reputation as a reliable and dedicated partner. We operate across London, South-East, and Midlands, partnering with Local Authorities and Housing Associations. We are currently contracted with eight of the G15 Housing Associations.
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DIRECT DELIVERY
Clients benefit from PiLON’s reliable and cost-effective service. Our direct delivery operating model is supported by highly experienced and well-trusted tradespeople that we partner with.
Health & Safety
We are ISO 45001:2018-certified and CITB Approved Training Organisation. Our in-house SHEQ team (Safety, Health, Environmental, and Quality) ensures that the aforementioned factors are at the heart of every project.
Leaders in Innovation & Digital
Our in-house IT team of 8 software developers deliver our innovative and award-winning approach to the use of technology. We have developed a bespoke ERP system that fully integrates with our client’s software.
Partnerships, Clients & Customers
Our Clients and their residents benefit from our innovative and award-winning service supported by our direct delivery model, bespoke technology and 20 years of experience, ensuring an excellent customer journey.
Social Impact
PiLON works closely with clients to deliver tailored social impact at a local and national level, improving lives and opportunities for all. These include resources, training and funding.
Environment
We have made great progress with our plans to reduce waste, plastic and carbon emissions. We have a Zero Carbon plan that is monitored and coordinated by our Sustainability Working Group.
Testimonials
“You have been fantastic on all occasions in response times, attentiveness and work ethic. It makes such a difference to the running of a project from our side when the contractor works so well.”
“Great team of workmen, very polite, fast, efficient, and very clean. Thank you PiLON for my lovely new bathroom and a very big thank you to Sava – very professional.”
“Pilon have provided and continue to provide us with a very good service when undertaking EICR’s and agreed rectification works. We have full confidence in their organisation, engineers, management team and QA/QC processes and their ability to deliver works to a high standard.”
"Thank you so very much for doing a great job on our kitchen/ bathroom and hall. Finding the water leak in our bathroom was a brilliant job. Well done you have been good hard-working men always on time and nothing seems to be too much trouble."
“The site was reported as ‘spotless’ and well presented with one-way systems signage and all staff wearing face masks. Our guest made a point of mentioning this. A big thank you from all of us to you and your team for working with us on this and helping us to present the University in such a professional manner!"
“And lastly, the engineer (who came dead at 8am) was absolutely fantastic. Polite considerate and so helpful! Definitely, the best workman I have ever had out. Overall, I just want to say your staff (the ones I've had contact with) are brilliant... keep doing what you're doing as it's what all customer service should look like!"
“Would just like to send my thanks to Pilon, as you are aware this was a challenging case and the difference with them on board made a huge difference. Please send my thanks to Pilon, and specifically Mihai who closely managed the case and ensured the sources of ingress were identified and progressed in a timely manner.”
“I just wanted to express my gratitude for you and your team’s absolute professionalism. Thank you for keeping me informed of a daily basis of your schedule – which enabled me to plan my day accordingly. Thank you all for adhering to Covid Government Guidelines – which, under the confined circumstances couldn’t have been easy – yet proved doable. Thank you for endeavouring to complete the job to a high standard, and in a timely manner. In a nutshell, you’re a star. Thank you for everything.”
“Excellent service provider for London Borough of Islington void works.”
“I just wanted to say the handyman has finished his work with me and I wanted to report he was brilliant - so helpful and kept so calm even when I was stressed. He is also good at thinking round a problem and then explaining things to me and suggesting ideas which was great. I am so pleased with the kitchen and it will make such a difference to me going forward.”